Introducing "The Ticket" and "Intercom on Product" newsletters: Get the content you came for

Intercom introduces a revamped newsletter lineup including 'The Ticket' for customer service professionals and a new 'Intercom on Product' newsletter for product and design experts.

Two newsletters to meet all of your content needs Hi there, Notice anything different? Let’s get straight to it – we're revamping our newsletter offering. This newsletter is now called The Ticket, and will deliver key insights for customer se

January 31, 2024 11:45 AM

hello@intercom.com

Introducing "The Ticket" and "Intercom on Product" newsletters: Get the content you came for

Intercom introduces a revamped newsletter lineup including 'The Ticket' for customer service professionals and a new 'Intercom on Product' newsletter for product and design experts.

<html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><style type="text/css">  </style><style type="text/css">  </style><style type="text/css">  </style><style media="screen and (min-width:480px)">  </style><style type="text/css">  </style><style type="text/css">  </style></head><body style="word-spacing:normal; background-color:#FFFFFF"><style type="text/css">  </style><div id="emailPreHeader" style="visibility:hidden; opacity:0; color:transparent; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none!important">Two newsletters to meet all of your content needs</div><div style="background-color:#FFFFFF"><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:600px"><a href="#" target="_blank" title="Welcome to The Ticket: delivering key insights for customer service leaders" style="color:#0000EE"><img alt="Welcome to The Ticket: delivering key insights for customer service leaders" src="https://storage.googleapis.com/topol-io-team-2790/plugin-assets/6320/2790/The-Ticket-newsletter-header.png" title="Welcome to The Ticket: delivering key insights for customer service leaders" width="600" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:9px 0px 9px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:15px 15px 15px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><h1 style="font-family:'Cabin',sans-serif; font-size:22px"><span style="font-size:20px"><span style="font-family:'PT Serif',Georgia,serif">Hi there,</span> </span></h1></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 10px 10px 15px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">Notice anything different? Let’s get straight to it – we're revamping our newsletter offering. </span></p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"> </p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">This newsletter is now called <em>The Ticket</em>, and will deliver key insights for customer service professionals in this time of mindblowing change. We're also starting a brand new newsletter for the founders, designers, and product managers who are curious about building great product in the age of AI: </span><span style="font-family:'PT Serif',Georgia,serif"><a href="#" target="_blank" rel="noopener" style="color:#0000EE"><em>Intercom on Product</em></a>.</span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:15px 15px 15px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:PT Serif,Georgia,serif"><span style="font-size:24px"><span style="font-size:20px">Why now? ⏰</span> </span></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 10px 10px 15px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">Over the years, our newsletter content has reflected our main areas of focus as a company. When we were starting up, we talked about the ups, downs, and in-betweens of an early-stage company. As we scaled, we tackled the everyday issues we faced while building a world-class product for modern customer service teams.</span></p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><br><span style="font-family:'PT Serif',Georgia,serif">Now that AI is completely transforming customer service, and we’re on the front lines of this incredible revolution, we’re publishing articles and podcasts about how the entire field of customer service is evolving. </span></p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><br><span style="font-family:'PT Serif',Georgia,serif">As we’ve continued to grow and develop the best possible product for future-focused support teams, it's been a balancing act to deliver content for our product followers as well as offer key insights to our customer service subscribers.</span></p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><br><span style="font-family:'PT Serif',Georgia,serif">So, with the new year, we decided to make it easier to get the content you want. </span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:15px 15px 15px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:PT Serif,Georgia,serif"><span style="font-size:24px"><span style="font-size:20px">Is <em>Intercom on Product</em> for you?</span> ️ </span></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 10px 10px 15px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">To our audience of founders, product and design experts, and anyone else who's interested, join us over on Substack where we'll be publishing our brand new newsletter: Intercom on Product, a monthly email packed with the latest insights from our Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, our VP of AI Fergal Reid, and other Intercom product leaders as they explore building software in an AI-first world.</span></p></div></td></tr><tr><td align="center" style="font-size:0px; padding:20px 20px 20px 20px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate; width:auto; line-height:100%"><tbody><tr><td align="center" bgcolor="#0057ff" role="presentation" valign="middle" style="border:3px #000000 solid; border-radius:30px; font-style:normal; background:#0057ff"><a href="#" target="_blank" style="display:inline-block; background:#0057ff; color:#FFFFFF; font-family:PT Serif,Georgia,serif; font-size:16px; font-style:normal; font-weight:bold; line-height:100%; margin:0; text-decoration:none; text-transform:capitalize; padding:14px 24px 11px 24px; border-radius:30px"><span>Check out <em>Intercom on Product</em> on Substack</span> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 10px 10px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif; font-size:24px"><span style="font-size:20px">Welcome to </span><em><span style="font-size:20px">The Ticket</span> </em>️ </span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:15px 15px 15px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none">And for our audience of customer service leaders? You’re already home – our existing Intercom newsletter has become <em>The Ticket</em>: essential customer service content from two of Intercom's own Support team leaders, Ruth O’Brien and Bobby Stapleton. We're excited to share all our insights, questions, and learnings as we spearhead the human + AI approach for support teams of the future.</p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><br>We’re moving fast and making progress, but inevitably we'll make some mistakes too. And we plan on sharing every bit of it with you, right here. </p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"> </p><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none">Are you ready?</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:600px"><img src="https://storage.googleapis.com/topol-io-team-2790/plugin-assets/6320/2790/Ruth-and-Bobby.png" title="Ruth O'Brien and Bobby Stapleton, leaders of the Support team at Intercom" width="600" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 10px 10px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-size:24px; font-family:'PT Serif',Georgia,serif">What we’ve been up to</span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-40 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:240px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Trend 1 of Intercom's Customer Service Trends Report 2024" src="https://i.vimeocdn.com/filter/overlay?src=http://img.youtube.com/vi/XTwmPuuQ9CY/0.jpg&src=https://integrationstore-b0c3f53658fe7a75.microservice.createsend.com/files/9392B9D9-F380-42FC-9571-7E109B7A1C26/youtube-play-button-overlay.png" width="240" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-60 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:5px 10px 5px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,87,255); font-family:'PT Serif',Georgia,serif">Customer service insights</span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="font-family:'PT Serif',Georgia,serif; font-size:20px">Diving deeper into 2024’s biggest customer service trends</span></a></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:3px 10px 10px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">Customer expectations are higher than ever. Find out what it means for your team – and what you can do about it. </span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-40 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:240px"><a href="#" target="_blank" title="Fin, our AI chatbot, keeps evolving" style="color:#0000EE"><img alt="We've added more than 20 features and capabilities to Fin, our AI chatbot" src="https://storage.googleapis.com/topol-io-team-2790/plugin-assets/6320/2790/Fin-updates-AI-chatbot-large.jpg" title="Fin, our AI chatbot, keeps evolving" width="240" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-60 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:5px 10px 5px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,87,255); font-family:'PT Serif',Georgia,serif">Product updates</span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="font-size:20px; font-family:'PT Serif',Georgia,serif">Fin just keeps getting better</span></a></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:3px 15px 15px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">We’ve added more than 20 features and capabilities since releasing Fin, our AI chatbot, last March. Learn more about what Fin can bring to your day-to-day work.</span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 5px 0px; text-align:center"><div class="mj-column-per-40 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:240px"><a href="#" target="_blank" title="Archana Agrawal, President of GTM, Intercom" style="color:#0000EE"><img alt="Welcoming Archana Agrawal, Intercom's new President" src="https://storage.googleapis.com/topol-io-team-2790/plugin-assets/6320/2790/Archana-Agrawal-has-joined-Intercom-as-President-of-Go-To-Market-1.jpg" title="Archana Agrawal, President of GTM, Intercom" width="240" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-60 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:5px 10px 5px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,87,255)">Company news</span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="font-size:20px; font-family:'PT Serif',Georgia,serif">Welcoming Archana Agrawal, Intercom’s new President</span></a></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:3px 10px 10px 10px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-family:'PT Serif',Georgia,serif">Archana has joined Intercom as leader of our go-to-market strategy and teams. We’re incredibly excited to have her on the team.</span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:1px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:10px 10px; padding-top:10px; word-break:break-word"><p style="font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none; border-top:solid 1px #000000; font-size:1px; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="mj-full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="mj-full-width-mobile" style="width:600px"><a href="#" target="_blank" title="Download Intercom's Customer Service Trends Report 2024" style="color:#0000EE"><img alt="https://www.intercom.com/campaign/customer-service-trends-2024?utm_source=ii-newsletter&utm_medium=email&utm_campaign=20240110_nb_wc_all_global_gl_all_all_all_cst24_customerservicetrendsreport2024" src="https://storage.googleapis.com/topol-io-team-2790/plugin-assets/6320/2790/CS-Trens-CTA-Newsletter.jpg" title="Download Intercom's Customer Service Trends Report 2024" width="600" height="auto" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:10px 10px; padding-top:10px; word-break:break-word"><p style="font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none; border-top:solid 1px #000000; font-size:1px; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 15px 5px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><span style="font-size:24px; font-family:'PT Serif',Georgia,serif">What’s happening in customer service?</span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 15px 0px 15px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><ul style="font-size:16px; font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none"><li style="font-size:16px; color:#000000; font-weight:normal; text-transform:none; font-family:'PT Serif',Georgia,serif"><span style="font-family:'PT Serif',Georgia,serif"><a href="#" target="_blank" rel="noopener" style="color:#0000EE">A simple fix to stop wasting customers' time: </a>Friend of<em> </em>the Intercom<em> </em>podcast Shep Hyken, explores the tiny inconveniences that add up to frustrate your customers. – <em>hyken.com</em></span></li><li style="font-size:16px; color:#000000; font-weight:normal; text-transform:none; font-family:'PT Serif',Georgia,serif"><span style="font-family:'PT Serif',Georgia,serif"><a href="#" target="_blank" rel="noopener" style="color:#0000EE">How 4 CX metrics drive 20 growth metrics: </a>Low effort, high returns. Focus on these four metrics to see positive results across the board. – <em>CustomerThink</em></span></li><li style="font-size:16px; color:#000000; font-weight:normal; text-transform:none; font-family:'PT Serif',Georgia,serif"><span style="font-family:'PT Serif',Georgia,serif"><a href="#" target="_blank" rel="noopener" style="color:#0000EE">Customer experience predictions for 2024: </a>Eight CX experts, from authors to speakers to consultants, offer their thoughts on what's coming down the line this year. – <em>dangingiss.com</em></span></li></ul></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:10px 10px; padding-top:10px; word-break:break-word"><p style="font-family:Georgia,sans-serif; color:#000000; font-weight:normal; text-transform:none; border-top:solid 1px #000000; font-size:1px; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:10px 10px 10px 10px; word-break:break-word"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px; vertical-align:middle"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:35px"><tbody><tr><td style="font-size:0; height:35px; vertical-align:middle; width:35px"><a href="#" target="_blank" style="color:#0000EE"><img alt="X" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlined/x.png" width="35" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px; vertical-align:middle"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:35px"><tbody><tr><td style="font-size:0; height:35px; vertical-align:middle; width:35px"><a href="#" target="_blank" style="color:#0000EE"><img alt="LinkedIn" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlined/linkedin.png" width="35" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px; vertical-align:middle"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:35px"><tbody><tr><td style="font-size:0; height:35px; vertical-align:middle; width:35px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Youtube" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlined/youtube.png" width="35" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px; vertical-align:middle"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:35px"><tbody><tr><td style="font-size:0; height:35px; vertical-align:middle; width:35px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Intercom podcast Spotify" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlined/spotify.png" width="35" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px; vertical-align:middle"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:35px"><tbody><tr><td style="font-size:0; height:35px; vertical-align:middle; width:35px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Inside Intercom Apple Podcasts" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlined/applepod.png" width="35" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div></div><a href="#"></a><img src="https://em.intercom.com/trk?t=1&mid=MjU4LUNMVy0zNDQAAAGQ_8-3aQ9icnESxg0T1F86I9jejZqUX02mitBsXW8h_codSo7PM-z50KOjM0ykQb52uGAdv5Y-qqmoyqXfGRZeIsg8SSlvgHk6121NTK-Z3QfGrU9_bz7bRFyhrs2owayGwzuurWsS_ch00YiSaVF4" width="1" height="1" alt="" style="display:none!important"> <p><font face="Helvetica, Arial, Sans-Serif;" size="1" color="#999999">2024 Intercom 55 2nd St, San Francisco, CA 94105. 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