See how Fundrise resolves 50% of its support volume with 95% accuracy

Introduction of Fin AI Agent as part of Intercom’s AI-first platform to enhance customer service efficiency.

The secret is an AI-first platform. Fin AI Copilot is coming soon—your next steps Exceptional customer service is the combination of thoughtful answers and fast response time. But when support volume rises, one or both elements may suffer. En

June 3, 2024 8:03 AM

hello@intercom.com

See how Fundrise resolves 50% of its support volume with 95% accuracy

Introduction of Fin AI Agent as part of Intercom’s AI-first platform to enhance customer service efficiency.

<html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><style type="text/css">  </style><style type="text/css">  </style><style type="text/css">  </style><style type="text/css">  </style><style type="text/css">  </style></head><body style=""><style type="text/css">  </style><div id="emailPreHeader" style="visibility:hidden; opacity:0; color:transparent; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none!important">The secret is an AI-first platform.</div><div style="display:none; font-size:1px; color:#ffffff; line-height:1px; max-height:0px; max-width:0px; opacity:0; overflow:hidden">Fin AI Copilot is coming soon—your next steps </div><div style=""><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:600px"><img alt="Fundries resolves 50% of its support volume with Fin AI agent" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Email5.png" width="600" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:40px 40px 10px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 20px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.3; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Exceptional customer service is the combination of thoughtful answers and fast response time. But when support volume rises, one or both elements may suffer.</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Enter <strong>Fin AI Agent</strong>, just one valuable piece of Intercom’s complete AI-first platform.</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">For Fundrise, a leading investor platform, <strong>Fin was able to tackle 50% of low-complexity cases with greater than 95% accuracy</strong>. This frees up human agents to help customers with more complex problems.</p></div></td></tr><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:520px"><img alt="Robb Clarke from Retention.com" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/test.png" width="520" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr><tr><td style="font-size:0px; padding:30px 0px; padding-top:30px; padding-right:0px; padding-bottom:30px; padding-left:0px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 20px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><span style="font-size:34px; letter-spacing:-1px"><strong>See AI-first customer service in action</strong></span></p></div></td></tr><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:520px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Product GIF" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/CopilotAnimation_wPlaybutton.gif" width="520" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr><tr><td align="center" style="font-size:0px; padding:30px 20px 30px 20px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate; line-height:100%"><tbody><tr><td align="center" bgcolor="#17100E" role="presentation" valign="middle" style="border:none; border-radius:0px; font-style:normal; background:#17100E"><a href="#" target="_blank" style="display:inline-block; background:#17100E; color:#ffffff; font-family:Arial,sans-serif; font-size:16px; font-style:normal; font-weight:bold; line-height:20px; margin:0; text-decoration:none; text-transform:none; padding:6px 25px 6px 25px; border-radius:0px"><span>Watch demo</span> </a></td></tr></tbody></table></td></tr><tr><td align="left" style="font-size:0px; padding:20px 0px 10px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Best,</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 20px 40px; text-align:center"><div class="mj-column-per-12 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top; padding:0px 10px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:52px"><img alt="Brian Profile" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Avatar_Brian.png" width="52" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-88 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top; padding:0px 10px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:8px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><strong>Brian Donohue</strong><br>VP of Product, Intercom</p></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td style="font-size:0px; padding:10px 0px; padding-top:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; 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