April 11, 2024 1:41 PM
-
hello@intercom.com
Increase agent efficiency by 31% with Fin AI Copilot
Introduction of Fin AI Copilot by Intercom to enhance customer service by generating answers from conversation histories and connecting to various content sources.
Customer service will never be the same. Today, agents spend too much time digging through articles, help center content, and past conversations searching for answers. That's time wasted that could be better spent actually helping customers. Fin A
April 11, 2024 1:41 PM
-
hello@intercom.com
Increase agent efficiency by 31% with Fin AI Copilot
Introduction of Fin AI Copilot by Intercom to enhance customer service by generating answers from conversation histories and connecting to various content sources.
Customer service will never be the same. Today, agents spend too much time digging through articles, help center content, and past conversations searching for answers. That's time wasted that could be better spent actually helping customers. Fin A
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</style></head><body style=""><div style="display:none; font-size:1px; color:#ffffff; line-height:1px; max-height:0px; max-width:0px; opacity:0; overflow:hidden">Customer service will never be the same. </div><div style=""><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:600px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Increase agent efficiency by 31%" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/New-Header-Copilot-Announcement-2.png" width="600" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:40px 40px 10px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 0px 40px 0px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.3; text-align:left; color:#000000"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px">Today, agents spend too much time digging through articles, help center content, and past conversations searching for answers. That's time wasted that could be better spent actually helping customers.</p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px; text-align:center"><span style="font-size:34px; letter-spacing:-1px"><strong>Fin AI Copilot </strong>is here to help.</span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.3; text-align:left; color:#000000"><ul style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><li style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><strong>The best answers from conversation history.</strong> Fin is the<em> only</em> AI assistant that generates answers from your agent’s conversation history.<br><br></p></li><li style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><strong>Trusted answers from any content source.</strong> Fin connects to external and internal content. It even syncs with Notion, Guru, and Confluence.<br><br></p></li><li style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><strong>Expert training and onboarding.</strong> Fin provides agents guidance and helps them figure out next steps.<br><br></p></li><li style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><strong>Deep insights and complete oversight. </strong>See how well Fin is doing with AI-powered reporting, and full control over which content Fin can pull from.</p></li></ul></div></td></tr><tr><td align="center" style="font-size:0px; padding:30px 20px 30px 20px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate; line-height:100%"><tbody><tr><td align="center" bgcolor="#17100E" role="presentation" valign="middle" style="border:none; border-radius:0px; font-style:normal; background:#17100E"><a href="#" target="_blank" style="display:inline-block; background:#17100E; color:#ffffff; font-family:Arial,sans-serif; font-size:16px; font-style:normal; font-weight:bold; line-height:20px; margin:0; text-decoration:none; text-transform:none; padding:6px 25px 6px 25px; border-radius:0px"><span><span style="font-size:16px">Join waitlist</span></span> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix rounded" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="border-collapse:separate"><tbody><tr><td style="background-color:#F4F3EC; border-radius:8px; vertical-align:top; padding:20px 20px 20px 20px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.2; text-align:left; color:#000000"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px">To learn more, <span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="text-decoration:underline">check out our Built For You broadcast</span></a></span> and see how AI-first service is changing customer support forever. </p></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:30px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 10px 0px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.2; text-align:left; color:#000000"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px">Best,</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 20px 40px; text-align:center"><div class="mj-column-per-12 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top; padding:0px 10px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:52px"><img alt="Brian Profile" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Avatar_Brian.png" width="52" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-88 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top; padding:0px 10px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:8px 0px 0px 0px; word-break:break-word"><div style="font-family:Georgia,sans-serif; font-size:13px; line-height:1.2; text-align:left; color:#000000"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><strong>Brian Donohue</strong><br>VP of Product, Intercom</p></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td style="font-size:0px; padding:10px 0px; padding-top:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#FFFFFF; background-color:#FFFFFF; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF; background-color:#FFFFFF; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:20px 40px 40px 40px; text-align:center"><div class="mj-column-per-50 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:20px"><tbody><tr><td style="padding:0px; font-size:0; height:20px; vertical-align:middle; width:20px"><a href="#" target="_blank" style="color:#0000EE"><img height="20" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/ikony-black/roundedblack/x.png" width="20" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:20px"><tbody><tr><td style="padding:0px; font-size:0; height:20px; vertical-align:middle; width:20px"><a href="#" target="_blank" style="color:#0000EE"><img height="20" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/ikony-black/roundedblack/linkedin.png" width="20" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table><table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; display:inline-table"><tbody><tr><td style="padding:4px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:transparent; border-radius:3px; width:20px"><tbody><tr><td style="padding:0px; font-size:0; height:20px; vertical-align:middle; width:20px"><a href="#" target="_blank" style="color:#0000EE"><img height="20" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/ikony-black/roundedblack/youtube.png" width="20" style="border-radius:3px; display:block"> </a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr><td align="left" style="font-size:0px; padding:5px 35px 0px 0px; word-break:break-word"><div style="font-family:Lato,Tahoma,sans-serif; font-size:11px; line-height:1; text-align:left; color:#1B1B1B"><p style="font-size:16px; font-family:Arial,sans-serif; letter-spacing:0px"><span style="font-size:12px; font-family:Arial,sans-serif">Intercom © 2024</span><br><span style="font-size:12px; font-family:Arial,sans-serif">55 2nd St</span><br><span style="font-size:12px; font-family:Arial,sans-serif">San Francisco, CA · 94105</span></p></div></td></tr></tbody></table></div><div class="mj-column-per-50 outlook-group-fix" style="font-size:0px; 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