May 24, 2024 1:31 AM
-
ferruccio@june.so
1-2-3-4 updates let's goo!
June's email details recent product updates including one-click report creation, weekly email digest customization, churn insights, and tracking customer health, with a call for feedback.
Here's what we've shipped in the past 4 weeks. After three years of shipping new product every week - we're still trying to keep things spicy. So instead of the usual weekly update pace, here's what 4 weeks of updates looks like. One-click r
May 24, 2024 1:31 AM
-
ferruccio@june.so
1-2-3-4 updates let's goo!
June's email details recent product updates including one-click report creation, weekly email digest customization, churn insights, and tracking customer health, with a call for feedback.
Here's what we've shipped in the past 4 weeks. After three years of shipping new product every week - we're still trying to keep things spicy. So instead of the usual weekly update pace, here's what 4 weeks of updates looks like. One-click r
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pre code
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border-collapse:collapse; vertical-align:top; text-align:left; width:100%; padding:0"><tbody><tr align="left" style="vertical-align:top; text-align:left; padding:0"><td height="28" align="left" valign="top" style="font-size:28px; line-height:28px; word-wrap:break-word; border-collapse:collapse!important; vertical-align:top; text-align:left; color:#0a0a0a; font-family:Helvetica,Arial,sans-serif; font-weight:normal; margin:0; padding:0"></td></tr></tbody></table></div></td></tr></tbody></table></center><center style="width:100%; min-width:580px"><table align="center" class="container intercom-template-content" bgcolor="#ffffff" style="border-spacing:0; border-collapse:collapse; vertical-align:top; text-align:inherit; background-color:#ffffff; width:580px; margin:0 auto; padding:0"><tbody><tr align="left" style="vertical-align:top; text-align:left; padding:0"><td align="left" valign="top" style="word-wrap:break-word; border-collapse:collapse!important; vertical-align:top; text-align:left; color:#0a0a0a; font-family:Helvetica,Arial,sans-serif; font-weight:normal; line-height:130%; font-size:16px; margin:0; padding:35px 40px 30px"><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Here's what we've shipped in the past 4 weeks.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">After three years of shipping new product every week - we're still trying to keep things spicy.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">So instead of the usual weekly update pace, here's what 4 weeks of updates looks like.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0"><br></p><div class="intercom-container" style="margin-bottom:17px; margin-top:17px; line-height:0"><img src="https://june-ae3120b73820.intercom-mail.com/i/o/1060626051/37474b0c09f1e8411d23c1e1/header.png?expires=1716541200&signature=b829c9e659bbf385e6562161746bac374a4b2e51634851207ecdd9651ece6a9c" width="545" style="outline:none; text-decoration:none; width:auto; max-width:100%; clear:both; display:block"></div><h2 id="h_38f7dc9e48" align="left" style="color:#1d364b; font-family:Helvetica,Arial,sans-serif; font-weight:bold; text-align:left; line-height:130%; word-wrap:normal; font-size:18px; margin:30px 0 7px; padding:0">One-click report creation</h2><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Creating a report used to be a lot of clicks before you actually got to see a chart.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">So after weeks of work, we've changed that to be super fast. Just click on the new report button and land directly into a report.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">To switch between report types just update the setup.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0"><br></p><div class="intercom-container" style="margin-bottom:17px; margin-top:17px; line-height:0"><img src="https://june-ae3120b73820.intercom-mail.com/i/o/1060627930/9eb90b50e40a3bad224184a8/header-1.png?expires=1716541200&signature=80e90c8600b0b422c079b02e137cf42c4acf80771170d49d36f9365e2e5f4051" width="545" style="outline:none; text-decoration:none; width:auto; max-width:100%; clear:both; display:block"></div><h2 id="h_5209047fbd" align="left" style="color:#1d364b; font-family:Helvetica,Arial,sans-serif; font-weight:bold; text-align:left; line-height:130%; word-wrap:normal; font-size:18px; margin:30px 0 7px; padding:0">Weekly email digest</h2><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">We've received some great feedback since we started sending out a weekly digest for June a couple of weeks ago.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Given many of you asked asked to be able to customise the digest, this week we introduced a setting to customise your weekly digest.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">You can now pick the report we'll use to generate the digest and can disable individual insights if they're not relevant to you.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0"><br></p><div class="intercom-container" style="margin-bottom:17px; margin-top:17px; line-height:0"><img src="https://june-ae3120b73820.intercom-mail.com/i/o/1060629643/64f2d349fafe9772a2cc2152/header-2.png?expires=1716541200&signature=6ff9398e5aa0216d7480c2252a057f0ed973d7dfdeef2ba9289bd850520f1a31" width="545" style="outline:none; text-decoration:none; width:auto; max-width:100%; clear:both; display:block"></div><h2 id="h_93c04ba3bf" align="left" style="color:#1d364b; font-family:Helvetica,Arial,sans-serif; font-weight:bold; text-align:left; line-height:130%; word-wrap:normal; font-size:18px; margin:30px 0 7px; padding:0">Churn Insights</h2><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">These insights are the fastest way to identify the customer you should be talking to!</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">We really believe that the key to building a better product is understanding your users.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Traditionally analytics products have been focused on providing you the most advanced possible tools to answer any question you might have.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Today though, the problem most companies face is being disconnected from their customers.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">We added two powerful insights to the retention report. We hope they'll inspire you and your colleagues to build amazing connections with your customers - both the highly satisfied and the ones leaving you.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Just open up the retention report, look at your best and churning users and start 3 conversations with them ✨</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0"><br></p><div class="intercom-container" style="margin-bottom:17px; margin-top:17px; line-height:0"><img src="https://june-ae3120b73820.intercom-mail.com/i/o/1060630448/5e631dde2024472f01497e62/percentage.png?expires=1716541200&signature=dc1d83ad5d7dd2c4465d549ea6d6a9b12598c8c92224cd44a8d8d84e64131f83" width="545" style="outline:none; text-decoration:none; width:auto; max-width:100%; clear:both; display:block"></div><h2 id="h_dd0b53361d" align="left" style="color:#1d364b; font-family:Helvetica,Arial,sans-serif; font-weight:bold; text-align:left; line-height:130%; word-wrap:normal; font-size:18px; margin:30px 0 7px; padding:0">Track customer health</h2><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">We learned that a lot of our customers tend to have two types of computed traits, one for "performed events in the last 30 days" and one for "performed events in the past 7 days".</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">The reason for this is that it's very powerful to be able to filter churning users by combinining these rules. For example we've heard of a lot of people using something like: "Opened more than 50 reports in the past 30 days, and less than 1 time in the past 7 days" as an audience, both in June and in their CRM.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">So we decided to build this as part of our product to make it much more of a common workflow that everyone can benefit from and less of an ingenious hack.</p><h2 id="h_abedbcb597" align="left" style="color:#1d364b; font-family:Helvetica,Arial,sans-serif; font-weight:bold; text-align:left; line-height:130%; word-wrap:normal; font-size:18px; margin:30px 0 7px; padding:0">What's next?</h2><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">Over the next couple of months you can expect us to make June 10 times better to identify who you should be talking to.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0">We're trying to build more and more things that help you make your customers more successful. If you have any ideas of things you'd like June to do for you, reply here! I read and reply to every email.</p><p align="left" style="color:#666666; font-family:Helvetica,Arial,sans-serif; font-weight:normal; text-align:left; line-height:1.5; font-size:15px; margin:0 0 17px; padding:0"><br></p><div class="intercom-button-container"><table class="button radius intercom-align-center" align="center" style="border-spacing:0; border-collapse:collapse; vertical-align:top; text-align:center!important; width:auto; margin:0 auto 16px; padding:0"><tbody><tr align="left" style="vertical-align:top; text-align:left; padding:0"><td align="left" valign="top" style="word-wrap:break-word; border-collapse:collapse!important; vertical-align:top; text-align:left; color:#0a0a0a; font-family:Helvetica,Arial,sans-serif; font-weight:normal; line-height:130%; font-size:16px; margin:0; padding:0"><table style="border-spacing:0; border-collapse:collapse; vertical-align:top; text-align:left; padding:0"><tbody><tr align="left" style="vertical-align:top; text-align:left; padding:0"><td align="left" bgcolor="transparent" valign="top" style="word-wrap:break-word; border-collapse:collapse!important; vertical-align:top; text-align:left; color:#ffffff; font-family:Helvetica,Arial,sans-serif; font-weight:normal; line-height:100%; font-size:16px; background-color:transparent; border-radius:3px; margin:0; padding:0; border:1px none rgba(0,0,0,0.2)"><a href="#" style="font-family:sans-serif; color:#FFF; font-weight:bold; text-align:left; line-height:130%; text-decoration:none; font-size:14px; display:inline-block; border-radius:3px; background-color:#4D4DB8; margin:0 0 8px; padding:12px 35px; border:2px solid #4D4DB8">Open June</a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></center><center style="width:100%; min-width:580px"><table align="center" class="container intercom-template-content" bgcolor="#f9f9f9" style="background-color:#f9f9f9; border-spacing:0; border-collapse:collapse; vertical-align:top; text-align:inherit; width:580px; margin:0 auto; padding:0"><tbody><tr align="left" style="vertical-align:top; 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width:40px; max-width:100%; clear:both; display:inline-block; -webkit-border-radius:20px; background-clip:padding-box; border-radius:20px; height:40px"> </td><td class="admin_name" align="left" valign="middle" style="color:#999999; display:table-cell; font-size:12px; vertical-align:middle; word-wrap:break-word; border-collapse:collapse!important; text-align:left; font-family:Helvetica,Arial,sans-serif; font-weight:normal; line-height:130%; margin:0; padding:0">Ferruccio from June </td></tr></tbody></table></td><td width="25%" class="" align="left" valign="top" style="display:block; width:100%; text-align:left; word-wrap:break-word; border-collapse:collapse!important; vertical-align:top; color:#0a0a0a; font-family:Helvetica,Arial,sans-serif; font-weight:normal; line-height:130%; font-size:16px; margin:0; padding:0"><table width="100%" cellpadding="0" cellspacing="0" border="0" class="message_footer_table" style="border-collapse:collapse; color:#545454; font-family:'Helvetica',Arial,sans-serif; 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