April 11, 2024 10:46 AM
-
content@intercom.com
The future of customer service has arrived
Introduction of Fin AI Copilot, a new AI support assistant by Intercom.
Say hello to Fin AI Copilot, a personal AI assistant for every support agent Hi there, It's a big week for customer service! The Ticket isn't a product marketing newsletter, but we honestly believe that our latest product announcement is a hug
April 11, 2024 10:46 AM
-
content@intercom.com
The future of customer service has arrived
Introduction of Fin AI Copilot, a new AI support assistant by Intercom.
Say hello to Fin AI Copilot, a personal AI assistant for every support agent Hi there, It's a big week for customer service! The Ticket isn't a product marketing newsletter, but we honestly believe that our latest product announcement is a hug
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</style><div id="emailPreHeader" style="visibility:hidden; opacity:0; color:transparent; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none!important">Say hello to Fin AI Copilot, a personal AI assistant for every support agent</div><div style="background-color:#FFFFFF"><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 0px 0px 0px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="full-width-mobile" style="width:600px"><a href="#" target="_blank" style="color:#0000EE"><img alt="The Ticket CS Newsletter" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Welcome-Header.png" width="600" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 30px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.35; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Hi there,</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">It's a big week for customer service! The Ticket <em>isn't</em> a product marketing newsletter, but we honestly believe that our latest product announcement is a huge leap for support leaders everywhere, so bear with us for the next paragraph or three…</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><br>It’s no secret that at Intercom, we’re all in on AI-first Customer Service. But what does "AI-first" mean? It doesn’t mean AI-only; it means choosing to support your customers and empower your team with industry-leading technology at every support touchpoint. </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Just a year after the release of our AI agent, <a href="#" target="_blank" rel="noopener" style="color:#0000EE">Fin</a>, it’s handled more than eight million queries and saved a revolutionary 670k hours for support teams like yours (and ours 😅). That’s why, as support leaders, we’re so excited to share that the next wave of the revolution has arrived. </p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 0px 10px 0px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 10px 36px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><h2 style="font-family:Georgia,sans-serif; font-size:24px; text-decoration:none; font-weight:normal; letter-spacing:0px">Meet your new AI Copilot</h2></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 15px 15px 36px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Say "hi" to Fin AI Copilot – your new AI assistant. Think: all the power of Fin AI Agent, working right beside you in the inbox. </p></div></td></tr><tr><td align="center" style="font-size:0px; padding:10px 22px 0px 22px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:556px"><a href="#" target="_blank" style="color:#0000EE"><img height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/BFY_copiloit_gif_April_2024.gif" title="Fin AI Copilot at your service. Check out our full launch post here on our blog" width="556" style="border:0; border-radius:0px 0px 0px 0px; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr><tr><td align="left" style="font-size:0px; padding:3px 23px 18px 40px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:center"><em><span style="font-size:12px; font-family:Georgia,sans-serif">Fin AI Copilot at your service. Check out the full launch post <a href="#" target="_blank" rel="noopener" style="color:#0000EE">here on our blog</a>.</span></em></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 30px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 15px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.35; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Just imagine: no more time wasted sifting through help center or internal articles, previous conversations, or external content libraries to resolve customers’ questions. Now, your team just asks Fin AI Copilot and it will suggest answers learned from all of the above. It’s as easy as that, and always should be.</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">For our early testers (like Angelo, below) the impact's been huge:</p></div></td></tr><tr><td align="left" style="font-size:0px; padding:22px 0px 23px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><span style="font-size:18px"><em><span style="font-family:Georgia,sans-serif">“Our Lightspeed customer service agents are dramatically more efficient when using Fin AI Copilot. In testing, agents using Fin AI Copilot were able to close 31% more customer conversations daily, compared to agents not using Fin AI Copilot.”</span></em></span></p></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:220px"><img height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Screenshot-2024-04-10-at-13.51.46.png" width="220" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 4px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Angelo Livanos</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><em>Senior Director of Global Support, Lightspeed</em></p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p></div></td></tr><tr><td style="font-size:0px; padding:10px 10px; padding-top:10px; padding-right:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 30px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 14px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h2 style="font-family:Georgia,sans-serif; font-size:24px; text-decoration:none; font-weight:normal; letter-spacing:0px">The world of AI-first Customer Service</h2></div></td></tr><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.35; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Fin AI Copilot has fundamentally changed how we work in the inbox. Honestly, we’re not sure what we’d do without it at this stage – we had 50% of our own CS team stop using it for three weeks to do an A/B test, and the group that got no Copilot were just not happy! </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><br>Intercom is continuing to build <em>the</em> complete customer service platform that dramatically improves the CS experience for customers, support agents, and leaders. We're working hard to represent you, our support community, every leap of the way.<br><br>Thanks for reading <3</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 5px 40px; text-align:center"><div class="mj-column-per-10 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:middle; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:middle; padding:0px 0px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 10px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:42px"><img alt="Ruth" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Profile-Images.png" width="42" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-90 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:middle; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:middle; padding:0px 0px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><strong>Ruth O'Brien</strong></p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Senior Director, Proactive & Automated Support</p></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 40px 40px 40px; text-align:center"><div class="mj-column-per-10 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:middle; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:middle; padding:0px 0px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 10px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:42px"><img alt="Bobby" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Profile-Image-2.png" width="42" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-90 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:middle; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:middle; padding:0px 0px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style=""><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><strong>Bobby Stapleton</strong></p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Director, Human Support</p></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:0px 40px 40px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td style="font-size:0px; padding:15px 0px; padding-top:15px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr><tr><td align="center" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="full-width-mobile" style="width:520px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Fin AI Copilot" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/Fin-AI-Copilot-Ticket-CTA.jpg" title="Fin AI Copilot" width="520" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr><tr><td style="font-size:0px; padding:15px 0px; padding-top:15px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h1 style="font-family:Georgia,sans-serif; font-size:26px; font-style:normal; font-weight:normal; letter-spacing:0px"><span style="font-size:28px">What we've been up to</span></h1></div></td></tr><tr><td style="font-size:0px; padding:10px 0px; padding-top:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 40px 10px 40px; text-align:center"><div class="mj-column-per-49 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:15px 20px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="full-width-mobile" style="width:234px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Farewell to Frankenstack" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/The-Ticket-Inline-1.png" width="234" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-51 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><h3 style="font-family:Arial,sans-serif; font-size:18px; font-weight:bold; letter-spacing:0px"><a href="#" style="color:#0000EE"><span style="color:rgb(0,0,0)">There’s no going back – AI-first customer service is here</span></a></h3></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">Fin AI Copilot is just the start – here, our Chief Product Officer Paul Adams describes our vision for the future of customer service, and how AI will utterly transform the space. </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><strong><span style="color:rgb(23,16,14)"><a href="#" target="_blank" rel="noopener" style="color:rgb(23,16,14)"><span style="text-decoration:underline">Read more</span></a></span></strong></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 40px 10px 40px; text-align:center"><div class="mj-column-per-49 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:15px 20px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="full-width-mobile" style="width:234px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Fueling the AI Machine" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/The-Ticket-Inline-2.png" width="234" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-51 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><h3 style="font-family:Arial,sans-serif; font-size:18px; font-weight:bold; letter-spacing:0px"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)">Stacy Sherman on how to design customer experiences that drive loyalty</a></span></h3></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px">We talk with the renowned CX expert about designing a standout customer experience to help you get – and keep – customers.</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><strong><span style="color:rgb(23,16,14)"><a href="#" target="_blank" rel="noopener" style="color:rgb(23,16,14)"><span style="text-decoration:underline">Have a listen</span></a></span></strong></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:10px 40px 10px 40px; text-align:center"><div class="mj-column-per-49 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:15px 20px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" class="full-width-mobile" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td class="full-width-mobile" style="width:234px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Response time Vol 24" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/OffScript-Inline2.png" width="234" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr></tbody></table></div><div class="mj-column-per-51 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><h3 style="font-family:Arial,sans-serif; font-size:18px; font-weight:bold; letter-spacing:0px"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)">Introducing ‘Off Script’, a new series from Intercom</a></span></h3></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><em>Off Script</em> is a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.</p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"> </p><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><a href="#" target="_blank" rel="noopener" style="color:#0000EE"><span style="color:#17100e"><strong><u>Watch now</u></strong></span></a></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:40px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h1 style="font-family:Georgia,sans-serif; font-size:26px; font-style:normal; font-weight:normal; letter-spacing:0px"><span style="font-size:28px">What's happening in customer service?</span></h1></div></td></tr><tr><td style="font-size:0px; padding:10px 0px; padding-top:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h2 style="font-family:Georgia,sans-serif; font-size:24px; text-decoration:none; font-weight:normal; letter-spacing:0px; text-align:left"><span style="color:rgb(0,0,0); font-size:22px"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)">8 AI tools and features to enhance your customer service experience</a></span></h2></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left">The US Chamber of Commerce recommends the top artificial intelligence tools and features to improve your business’s customer service experience. And yes, Intercom's Fin is proudly on the list.</p></div></td></tr><tr><td align="left" style="font-size:0px; padding:15px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left"><span style="color:rgb(23,16,14)"><a href="#" target="_blank" rel="noopener" style="color:rgb(23,16,14)"><span style="text-decoration:underline"><strong>Read more</strong></span></a></span></p></div></td></tr><tr><td style="font-size:0px; padding:20px 0px; padding-top:20px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #CFCFCF; font-size:1; margin:0px auto; width:100%"></p></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h2 style="font-family:Georgia,sans-serif; font-size:24px; text-decoration:none; font-weight:normal; letter-spacing:0px; text-align:left"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="font-size:22px">Bad customer service could cost more than $3.7 trillion, according to Qualtrics research</span></a></span></h2></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left">That eye-popping number proves that investment in great support pays for itself, argues customer support expert Shep Hyken. </p></div></td></tr><tr><td align="left" style="font-size:0px; padding:15px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="text-decoration:underline"><strong>Read more</strong></span></a></span></p></div></td></tr><tr><td style="font-size:0px; padding:20px 0px; padding-top:20px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #CFCFCF; font-size:1; margin:0px auto; width:100%"></p></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><h2 style="font-family:Georgia,sans-serif; font-size:24px; text-decoration:none; font-weight:normal; letter-spacing:0px; text-align:left"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="font-size:22px">Microsoft is working on an Xbox AI chatbot</span></a></span></h2></div></td></tr><tr><td align="left" style="font-size:0px; padding:10px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left">If you needed any further proof that AI customer service is becoming the norm, here it is – Xbox employees have been testing a virtual chatbot that can help with support queries and game refunds.</p></div></td></tr><tr><td align="left" style="font-size:0px; padding:15px 0px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1.5; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px; text-align:left"><span style="color:rgb(0,0,0)"><a href="#" target="_blank" rel="noopener" style="color:rgb(0,0,0)"><span style="text-decoration:underline"><strong>Read more</strong></span></a></span></p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:30px 40px 0px 40px; text-align:center"><div class="mj-column-per-100 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td style="font-size:0px; padding:10px 0px; padding-top:10px; word-break:break-word"><p style="font-family:Arial,sans-serif; letter-spacing:0px; border-top:solid 1px #000000; font-size:1; margin:0px auto; width:100%"></p></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="background:#F4F3EC; background-color:#F4F3EC; margin:0px auto; max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F4F3EC; background-color:#F4F3EC; width:100%"><tbody><tr><td style="direction:ltr; font-size:0px; padding:20px 40px 40px 40px; text-align:center"><div class="mj-column-per-50 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:0px 20px 0px 0px; word-break:break-word"><table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse; border-spacing:0px"><tbody><tr><td style="width:64px"><a href="#" target="_blank" style="color:#0000EE"><img alt="Intercom Logo" height="auto" src="https://go.intercom.com/rs/258-CLW-344/images/LOGO-BACKFILL.png" width="64" style="border:0; display:block; outline:none; text-decoration:none; height:auto; width:100%; font-size:13px"> </a></td></tr></tbody></table></td></tr><tr><td align="left" style="font-size:0px; padding:10px 35px 0px 0px; word-break:break-word"><div style="font-family:Ubuntu,Helvetica,Arial,sans-serif; font-size:13px; line-height:1; text-align:left; color:#000000"><p style="font-family:Arial,sans-serif; font-size:16px; letter-spacing:0px"><span style="font-size:12px; font-family:Arial,sans-serif">Intercom © 2024</span><br><span style="font-size:12px; font-family:Arial,sans-serif">55 2nd St</span><br><span style="font-size:12px; font-family:Arial,sans-serif">San Francisco, CA · 94105</span></p></div></td></tr></tbody></table></div><div class="mj-column-per-50 outlook-group-fix" style="font-size:0px; text-align:left; direction:ltr; display:inline-block; vertical-align:top; width:100%"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="vertical-align:top"><tbody><tr><td align="left" style="font-size:0px; padding:32px 0px 0px 0px; word-break:break-word"><table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none; 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